Responding to Google Reviews Free Training
If your business is on social media or online review platforms and you're blindly responding to reviews, this training is for you.
In today’s modern world, online reviews are critical to the success of local businesses.
Consumers are increasingly relying on online resources to help make purchasing decisions and establishing a strong online presence and reputation is essential in attracting new customers and differentiating from the competition.
As a modern business owner, you should seek to engage with your customers in a way that helps your business grow.
Responding to reviews is important for building a positive online presence and encouraging other consumers to leave their feedback and engage with your business.
During this training, we will take you through best practices in review responding.
90%
of consumers read online reviews before visiting a business
88%
of consumers trust online reviews as much as personal recommendations
Why is responding to reviews important?
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Builds brand awareness and credibility
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Increases review ratings or ranking on platforms such as Google Reviews, Tripadvisor, Yelp, Zomato...
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Improves your SEO ranking on Google
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Increases engagement and online conversions
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Reduces friction and negative reputation
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Builds success stories
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etc...
Covered in the training:
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How to respond to positive & negative reviews with examples
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How to craft your replies
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Replying on different social media and online review platforms
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How to increase your business’ star rating
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Shaping your brand’s tone of voice / personality
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Speaking your customer language
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Choosing the best person to be in charge
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Plus more!
Get your digital strategy off the ground
With lots more to offer, choose your destinations
